LISTEN IN DEEP
Privacy Policy
Listen in Deep
Privacy Policy
Last updated: March 2026
Owner: Gareth Willett – Listen In Deep
Email: hello@listenindeep.com
Websites:
1. Introduction
Your privacy matters deeply. This policy explains how I, Gareth Willett, and my company, Listen in Deep, collect, use, store, and protect your personal information through my websites, therapy and coaching services, and membership platform. It also explains your rights under UK data protection law.
I am fully committed to handling all information with honesty, confidentiality, and care, consistent with my professional ethics and legal obligations as a BABCP-registered Cognitive Behavioural Psychotherapist and self-discovery coach.
2. Who I Am
Name: Gareth Willett
Professional registrations:
BABCP (British Association for Behavioural & Cognitive Psychotherapies)
ICO (Information Commissioner’s Office), Registration Number: [insert]
DBS checked and verified
I operate as an independent practitioner offering psychotherapy, coaching, and a membership platform that supports mental health and personal development through self-discovery and inner growth.
3. Information I Collect
I may collect and process the following types of personal information:
Contact details such as name, email address, phone number, and preferred contact method
Health and background information where relevant to therapy or coaching (for example, life history, mental health concerns, or personal goals)
Payment details, processed securely by third-party providers (no card information is stored by me)
Website data, including IP address, browser type, and general site usage through cookies or analytics tools
Membership data, such as login details, participation history, messages, or any materials you upload or comment on
4. How I Collect Your Information
I collect data in the following ways:
When you complete a contact form or book a session
Through direct communication by email, phone, or chat
When you sign up to the membership platform or newsletter
Through online tools used during therapeutic or coaching sessions, such as secure video platforms
Automatically, through website analytics and cookies
5. Why I Use Your Information
Your information is used for clear, lawful, and ethical purposes including:
Providing therapy and coaching services
Managing appointments, communication, and payments
Maintaining accurate and confidential clinical records in accordance with professional standards
Providing access to membership and course materials
Improving my services, content, and user experience
Sending relevant updates and news, where you have provided consent
6. Lawful Basis for Processing
Under UK GDPR, the lawful bases I rely on include:
Contract: Information needed to deliver the therapy, coaching, or membership services you have requested
Legal obligation: Compliance with tax and professional record-keeping standards
Legitimate interest: Running and improving my business and community platform
Consent: Newsletters, marketing, or optional data collection where you actively agree
You can withdraw consent at any time by contacting me directly.
7. How I Store and Protect Your Data
All digital records are stored securely on encrypted and password-protected systems. Clinical notes and related material are held separately from contact details and are stored securely on uk.Tacklit.com, a UK-based encrypted platform designed for healthcare professionals. Please refer to Tacklit’s Privacy and Security Policy for details of their data protection standards.
Membership information and user data are stored securely within my membership platform at https://listenindeep.app.clientclub.net/communities/groups/academy/about, which complies with international security standards.
I never sell or rent your personal information to third parties.
Retention periods:
Clinical records are retained for up to seven years after the end of therapy, in accordance with professional and legal standards.
Coaching and membership data are kept only as long as necessary for business, community, or legal continuity.
8. Sharing Your Information
Your information remains confidential. I will only share it when:
Required by law (for example, safeguarding concerns, court orders, or tax obligations)
Necessary with trusted service providers who assist with business operations, such as secure payment processors, hosting providers, or membership software, all of whom are GDPR-compliant
You have given explicit written consent (for example, if a referral to another professional is appropriate)
9. Your Rights
Under data protection law, you have the following rights:
The right to access and receive a copy of your data
The right to correct or update inaccurate information
The right to request deletion of your data, where legally permitted
The right to restrict or object to certain uses of your data
The right to withdraw consent or lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise these rights, please contact me at [insert email address].
10. Cookies and Website Tracking
My websites may use cookies or similar technologies for analytics and overall performance tracking. These help me understand visitor patterns and improve content.
You can control cookie settings in your browser preferences at any time. Any analytics tools used (for example, Google Analytics) anonymize your IP address so that you cannot be personally identified.
11. Third-Party Services
I use carefully selected, GDPR-compliant third-party platforms and services to operate my business effectively. These may include:
Client record system: uk.Tacklit.com (encrypted clinical record management)
Video conferencing: Zoom (secure and encrypted) and/or Goolge Meet (secure and encrypted)
Email and scheduling: Google Workspace, Calendly
Payments: Stripe or PayPal
Membership platform: https://listenindeep.app.clientclub.net/communities/groups/academy/about
Web hosting: [insert your new host name once confirmed]
Each service has its own privacy statement available on its website.
12. Updates to This Policy
This privacy policy may be updated periodically to reflect legal, ethical, or operational changes. The latest version will always appear on my websites with an updated “last revised” date.
13. Contact
If you have any questions, concerns, or requests regarding your personal data, please contact me directly:
Gareth Willett
Listen in Deep
Email: hello@listenindeep.com
Location: London, United Kingdom